FREQUENTLY ASKED QUESTIONS

FAQS

Shipping

How much are the shipping fees?

We ship via Canada Post Xpresspost. Orders of $140 or more are shipped free and any orders under $140 are subject to $15 flat fee for customers from the provinces of BC, AB, SK, MB or $20 flat fee for all other provinces and territories.

How long will deliveries take?

Deliveries are subject to the shipping location. We use Canada Post Xpresspost which can take up to 2-3 days.  You can track your order with the tracking number provided with your order confirmation email.  Just input the tracking number into the proper field at CanadaPost.ca

What if my package did not arrive?

If you do not recieve your order 2 days after the estimate arrival time please message us at [email protected].  We will be more than happy to help with locating the order.

For orders that are unrecoverable we will send out and identical order to the original.  Exceptions to this guarantee will be made for Northern Quebec and the Canadian Territories.  This is due to a high number of lost or unrecoverable packages that are sent to this area.

Please be aware of any holidays or events that take place between your shipping and arrival dates and factor in extra delivery time accordingly.

Please make sure you read through your shipping information carefully and double check to see that it is all correct.  We will not reimburse orders that are shipped to the wrong address due to errors made to the shipping address of the customer.

Payment

Which payment methods are accepted?

At this time we are only able to accept Interac E-Transfer. Check out Interac.ca for more information.

We will be expanding our payment options in the future.

Ordering

How do I order?

Step 1 – Browse our Shop

Go to our Shop and choose the items you wish to purchase and add them to your cart.

Step 2 –  View your Cart

Click on cart cart icon at the top right of the screen, review your items and make sure they are correct.  Click Proceed to Checkout.

Step 3 – Billing and Shipping Information

Fill out your Billing and Shipping Information.  Please check the Shipping to a different address box if you are shipping to a address different than your billing address.  After your first order as a member, your information will auto-fill so please make any changes now if your information has changed.
***Please be advised orders that are shipped to the wrong address due to incorrect shipping information will not be reimbursed***

Step 4 – Place your Order

Please read the Terms and Conditions, agree by marking the check the box and then click Place Order

Step 5 – Send Payment

Go to the E-transfer page on your banking website and fill out the fields with the information provided after placing the order.

How secure is shopping here?

Here at Kubo Cannabis we take privacy and security very seriously. We do not share any account information with anybody and always ship our packages as discreetly as possible.  Our packages are double vacuumed sealed as well as shipped in a non-descript box per Canada Post instructions.

Anonymity

The entire process is to be kept anonymous.  We ensure that Canada Post is not to be aware of the contents of the package and there is to be no indication or markings on the outside of the package as to its contents.

Packaging

We package the contents in such a way as to minimize scent and damage during postal handling.

Xpresspost packages include $100 insurance coverage against loss/damage.

Liability

Packages that do not arrive and/or lost in transit will be replaced with the same order.  All orders $500 or more must be signed for upon receiving the package.

A claim for loss/damage can also be initiated by contacting Canada Post customer service but we would prefer if you would contact us first at [email protected] or through our Contact Us page.

What exactly happens after ordering?

After we confirm your order, an employee will process your order and ship as soon as payment is received. You will receive a tracking number along with a copy of your receipt to the email you have provided.  Please allow time for your E-transfer payment to be received as this could be anywhere from 30 minutes to up to 24 hours. Your order will not be processed before we have fully received payment.

Do I receive an invoice for my order?

Yes, all invoices are emailed after an payment has been received and the order has been processed.  A Canada Post tracking number will also be included.

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